Frequently Asked Questions

Regarding My Orders

Q: I just placed an order and want to make a change. What should I do?

Call us on 082 410 2066 between the hours of 8:00 am and 3:30 pm. Please have your order number handy for fast service. Please leave a detailed message if no one is available. You can also email changes with the above information in the email all within a 24 hour period please.

Q: How much does your products cost?

Refer to each section - prices available also on request

Q: I have many family members. Can we order your products with more than the usual number of family members?

Yes, a maximum of 7 / 8 people are available when requested. Go to "Family Labels" link on the left sidebar. Fill in your character selections and press the "Add to my Basket" button. Complete the order then call on 082 410 2066 or email us and we will add the additional members. Please have your order number handy for fast service.

Errors and special requests

Q: What if there is an error with my order?

Each order comes with a 100% Money-Back Guarantee less postage cost. If you are not happy with your order, we are not happy. Please call us on 082 410 2066 and simply tell us the problem. Please have your order number handy for fast service.

Q: My name includes special characters like an umlaut and an accent acute; can you add them?

Unfortunately, the Web cannot distinguish special characters, and the computer may change them to a misspelled letter. We can add special characters; simply spell the name without the special character Complete the order then call on 082 410 2066 or email us and we will make the changes. Please have your order number handy for fast service.

Delivery

Q: What are the delivery charges and options?

Cost increases according to the number of items ordered. Please see Delivery and Postage for all pricing. Postage is only within the borders of South Africa.

Q: How long will it take to receive my order?

Expected delivery is approximately 2-3 weeks for most items due to the customization of each order. We are not responsible for SA Postal delays, customs tariffs, lost, stolen or damaged merchandise

Company Policy

Q: Do you share any personal information with a third party?

We will NEVER share any of your personal information with anyone or with any company. We are committed to and respect your privacy and appreciate the opportunity of doing business with you. You may receive e-mails from us in the future regarding any promotions or new items. If you choose not to receive these e-mails, you have the option to unsubscribe

Q: I like your artwork and graphics; can I use some of your artwork for my business?

Absolutely Not! All contents appearing on our web sites or in our printed catalogues and materials such as graphics, text, logos, personality images, etc are the property of Paper Creations All images, including but not limited to the all original artwork and designs are exclusively for the use Paper Creations. Any other use is strictly prohibited. All rights are reserved.